Reston's Vibrant Economy Part 9: Shareholder Relations 101

Here's a basic lesson in shareholder relations. If you're the CEO of a troubled student-loan company and you end a conference call like this:

"Steve, let's go. No questions. Let's get the [expletive] out of here."

Then your stock price is going to do this:

Of course, we should pity Sallie Mae chairman Albert Lord. With the stock price where it is, he can't even afford a awesome Reston Town Center condo anymore.